Thank you for shopping at soldsimple.com!!
Our goal is to provide a satisfactory after-sales service including but not limited to accepting return or exchange unsatisfactory item(s) within 7 days after delivery. Before returning your item(s), please read the following instructions carefully and got in touch with our CUSTOMER SERVICE.
- All sold items have been checked for quality before dispatch.
- To avoid disputes, please kindly check your item(s) as soon as your parcel arrived.
- We offer return service within 7 days. Please kindly apply return by contacting our CUSTOMER SERVICE within 7 days from the date on which you received your item(s).
- Please return your item(s) within 3 working days after your return or exchange application is accepted.
- We are unable to offer return or exchange service to other countries outside of Hong Kong.
- Customer who received damaged or wrong item(s), please contact our CUSTOMER SERVICE within 7 working days from the date on which you received your order.
- Please contact us at +(852) 8101-1001 or email CUSTOMER SERVICE if you have any further questions or require any further information on exchange or return. Our customer service team is available on Monday to Friday, 11:00am-19:00pm (except public holidays).
Exchange and Return Policy
We ACCEPT the following reason for return or exchange:
- Item(s) with damages.
- A size tolerance exceed 3cm according to the product description from our website.
- Wrong item is delivered.
- Personal reason: such as, doesn't like the color, hard to mix and match, chromatic aberration and little loose thread, etc.
*** Chromatic Aberration: We are committed to improve the color aberration. Customers should mainly refer to the Single product shot with white background.Colors shown on different screens may have slight variance, individual perception of color and the lighting during photographing will also affect the product displayed in the pictures.
Requests for return or exchange due to such reason will be rejected.
We DO NOT ACCEPT the following reason for return or exchange:
Customer should bear the risk of lost parcel by using the surface mail. Therefore, we recommend that you return your item(s) to us by using secure and tracked delivery service. Return are usually take 3-5 working days to process after item(s) being received. However, please note that during busy periods such as seasonal or promotional sales, processing may take longer.
Warranty (Hong Kong Only)All watches come with a one-year limited warranty.
Watches are warranted to the original consumer for a period of one year from the date of purchase. This warranty does not include wear or alteration to the battery, case, strap, bracelet and crystal (lens), nor extends to water damage or tarnishing of the case and bracelet. This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship. Any other forms of guarantee given to you by an authorized retailer is her/his responsibility.
Terms & Conditions
- Your item must be returned in the original packaging, with all the tags and labels attached. Please note that once tags are removed, your application is no longer eligible for refund or exchange.
- Item(s) are damaged intentionally
- If there is any free gift in the order and you cannot fulfill the original order requirements of receiving free gift(s) after making returns, it must be returned together with the return item(s).
- All original attached parts and accessories must be returned together with the return items, otherwise your application is no longer eligible for refund or exchange.
- For non-damaged or unwanted items, customers are responsible for returning item(s) to soldsimple.com at their own cost. All shipping cost involved is not refundable.
- Customer should pay for the returning item(s) shipping fee in advance. We will arrange your shipping fee refund once we receive the returned item(s) and determined as damaged/wrong item(s).
- All return shipping fee must be prepaid. We don't accept freight collect.
- Soldsimple.com reserves the right to make changes the above terms and conditions at any time without prior notice. Any matter or dispute arise, the final decision of soldsimple.com shall be final.
- 請致電+(852) 8101 1001聯繫客服或電郵至info@soldsimple.com
- 請致電+(852) 8101 1001聯繫客服或電郵至info@soldsimple.com申請退換貨
香港九龍彌敦道466號恩佳大廈19/F B室 Soldsimple
「手錶售後維修及保養服務 - 只限香港」
- 由手錶購買之日起計一 (1) 年期有限度保養
- 正常的的磨損和老化（例：表面的刮損；顏色的改變/或非金屬材料的(如矽膠、皮質、塑料、纖維質) 錶帶或錶鏈的改變；電鍍的脫落)；